At Ruzil Boutique, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, our Return & Refund Policy is designed to provide a simple and fair process. By making a purchase from our website, you agree to the terms outlined below.

Eligibility for Returns
Items may be eligible for return or exchange within a specified period from the date of delivery. To qualify, products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact. Items that show signs of wear, damage, or alteration may not be accepted. Certain items, such as sale or clearance products, may be non-returnable unless stated otherwise.

Return Process
To initiate a return, you must contact our support team and provide your order details along with the reason for return. Once your request is reviewed and approved, you will receive instructions on how to return the item. Customers are responsible for ensuring that the returned items are securely packaged to avoid damage during transit.

Refund Policy
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed using the original method of payment. Please note that shipping charges are non-refundable unless the return is due to an error on our part. Refund processing times may vary depending on your payment provider.

Exchanges
We offer exchanges for items that are defective, damaged, or if you received the wrong product. Exchanges are subject to product availability. If the requested item is not available, we may offer a refund or an alternative product.

Non-Returnable Items
Certain items may not be eligible for return or refund due to hygiene reasons or special conditions. This may include worn items, items without original packaging, or products marked as final sale. Please review product descriptions carefully before making a purchase.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us as soon as possible. We may request photos or additional details to verify the issue. Once confirmed, we will arrange a replacement or refund at no additional cost to you.

Return Shipping
Customers are generally responsible for the cost of return shipping unless the return is due to our error. We recommend using a reliable shipping service with tracking, as we are not responsible for items lost during return transit.

Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend checking with your bank or payment provider first. If the issue persists, please contact us for further assistance.

Policy Updates
Ruzil Boutique reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

Contact Us
If you have any questions, concerns, or requests regarding returns or refunds, please refer to our Contact Us page for assistance.