At Ruzil Boutique, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how we process, ship, and deliver your purchases. By placing an order with us, you agree to the terms described below.
Order Processing
All orders are processed within 1–3 business days after payment is successfully confirmed. Orders are not processed or shipped on weekends or public holidays. During high-demand periods, sales, or promotional events, processing times may be slightly extended. Once your order has been processed, you will receive a confirmation and shipping update.
Shipping Methods and Delivery Time
We work with trusted courier partners to ensure your order reaches you safely. Delivery times may vary depending on your location, but most orders are delivered within 3–7 business days after dispatch. Please note that delivery timelines are estimates and may be affected by external factors such as weather conditions, courier delays, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated based on your location and will be displayed at checkout before you complete your purchase. From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.
Order Tracking
Once your order has been shipped, you may receive tracking details that allow you to monitor the progress of your delivery. It is your responsibility to ensure that the provided shipping information is accurate to avoid delays or failed deliveries.
Incorrect Address and Failed Delivery
Please ensure that your shipping address is complete and accurate at the time of placing your order. Ruzil Boutique is not responsible for delays or losses resulting from incorrect or incomplete address information. If a delivery fails due to incorrect details or unavailability of the recipient, additional charges may apply for re-delivery.
Delays and Exceptions
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, such as courier issues, customs clearance, or natural events. In such cases, we appreciate your patience and understanding.
International Shipping
If we offer international shipping, delivery times may be longer depending on the destination. Additional customs duties, taxes, or import fees may apply and are the responsibility of the customer. We recommend checking with your local customs office for further information before placing an order.
Damaged or Lost Packages
If your order arrives damaged or if you believe it has been lost during transit, please contact us as soon as possible. We will work with the shipping provider to investigate and resolve the issue. Claims for damaged or missing items must be reported within a reasonable time after delivery.
Changes to Shipping Policy
Ruzil Boutique reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions or concerns regarding shipping, delivery, or your order, please refer to our Contact Us page for assistance.
